Welcome to Monica Silver Jewellery! These terms and conditions govern your use of our website and any purchases you make from our store. By accessing our website and placing an order, you agree to be bound by these terms and conditions.

INTRODUCTION
  • By using our website and making a purchase, you confirm that you are 18 years of age or older.
  • We reserve the right to modify these terms and conditions at any time, so please review them periodically.
  • All content on our website is the property of Monica Silver Jewellery and is protected by copyright laws.
  • After receiving your order, we send you the Performa Invoice containing all the details of the parcel we send to you along with their respective quantity and Item details in the Performa Invoice.
  • After receiving the Performa invoice, we you send to us, you make the order with advance payment through bank TT (Telegraphic Transaction) on PayPal.
  • After receiving the order, the order we can be completed within 15-21 working days
PRODUCTS
  • We make every effort to ensure that our products are accurately represented on our website. However, we do not guarantee that the colours and details of our products will be accurately displayed on your device.
  • We hold all the rights to update or discontinue any product at any time without prior notice.
PRICING AND PAYMENT
  • All prices listed on our website are in the currency stated on the website.
  • We reserve the right to modify our prices at any time without prior notice.
  • Payment can be made through the payment methods listed on our website. We use a full fledge secure payment gateway to process all transactions in the entire process.
SHIPPING AND DELIVERY
  • Please refer to our Shipping Policy page for information on shipping and delivery.
  • We are not responsible for any delays or issues caused by the shipping company.
RETURNS AND REFUNDS
  • Please refer to our Return and Refund Policy page for information on returns and refunds.
  • We hold all the rights to refuse any returns or refunds that do not meet our return policy requirements.
PRIVACY
  • Please refer to our Privacy Policy page for information on how we collect and use your personal information.
GOVERNING LAW
  • These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our business is located.
  • Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts located in the jurisdiction in which our business is located.
CONTACT US
  • If you have any questions or concerns about these terms and conditions, please feel free to contact us at [insert contact information].
  • Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts located in the jurisdiction in which our business is located.

What You See Is What You Get at Monica Jewellery, we strive to display our jewellery as accurately as possible. All our products are described with weight, accurate stone detail, accurate new weight, and accurate purity. However, please note that colours and images may vary slightly depending on the monitor they are viewed on, and the actual product colour may appear slightly different. We are confident that all our customers will be pleased with their items upon receipt.

ADDITIONAL DOCUMENTS FOR IMPORT

If you require any other supporting documents for importing or clearing the goods in your country, such as a certificate of origin, please inform us in advance. It is the buyer’s responsibility to provide this information in advance. vary slightly depending on the monitor they are viewed on, and the actual product colour may appear slightly different. We are confident that all our customers will be pleased with their items upon receipt.

  • Stamping

If you require your company stamp on the goods or stamping indicating 92.5 in silver or 18 kt / 14 kt / 12kt or 750 on gold, please let us know at the time of order. There may be additional charges for your company name stamp.

  • Rhodium or Polishing

 If you require any special kind of polishing or rhodium plating, please mention it at the time of order.

  • Packaging

If you need any special kind of packaging, please provide instructions at the time of order. Otherwise, standard packing will be done

RETURNS

The Company operates a 7-day No quibble Guarantee. However, rings ordered to specific sizes are non-returnable. Postage and packing charges are not refunded on returned items. All returns are the responsibility of the customer until they reach Monica Jewellery’s office.

FAULTY PRODUCTS / DAMAGED ITEMS

In the unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. For overseas returns, we recommend using your country’s national postal service or following our instructions for agreed-upon shipping methods. If your product is damaged in transit, please contact our customer support team immediately and return the product to us. We will replace the item free of charge after verified all the details and Scenario.

LOST GOODS

If you have not received your goods within 28 days of placing an order, please contact us immediately or email us.

CONTACT INFORMATION

Monica Jewellery Address: H.No, 2668, MSB Ka Rasta, Johri Bazar, Pink City, Jaipur, Rajasthan 302003  Phone: +919549326886   Email: sales@monicasilverjewellery.com